Refund Policy

Last updated: 07-April-2024

Thank you for shopping at OwnTrip – Book or Buy.

This Refund Policy applies to purchases made on our website (https://shop.owntrip.in/) or through our mobile application (https://play.google.com/store/apps/details?id=com.OwnTrip.app).

Refund Eligibility

We offer refunds on eligible purchases within 7 days of the purchase date. To be eligible for a refund, the following conditions must be met:

  1. The item must be unused and in the same condition that you received it.
  2. The item must be in its original packaging.
  3. You must have proof of purchase (receipt or order number).

Refund Process

If you meet the eligibility criteria for a refund, please follow these steps:

  1. Contact us at ecommerce@owntrip.co.in or call us at +918447062344 to initiate the refund process.
  2. Provide your order number and reason for the refund request.
  3. Once your request is approved, we will provide you with instructions on how to return the item.
  4. Ship the item back to us at the address provided.
  5. Once we receive the returned item and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase.

Refund Timeline

  • Refunds will be processed within 14 days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Non-refundable Items

Certain items are not eligible for refunds, including:

  1. Digital downloads or services that have been used or consumed.
  2. Gift cards or vouchers.

Contact Us

If you have any questions about our Refund Policy, please contact us at ecommerce@owntrip.co.in or call us at +918447062344.

We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for changes.